Refund policy

Return window — 7 days from delivery date, for damaged, defective, mismatched, or not-as-described
items only.
Eligible for return — Piece arrived damaged or with a manufacturing defect. BIS hallmark/HUID missing
or unreadable. Wrong product, size, or weight received. Product significantly different from website
description.
Return conditions — Must be unworn, unused, in original condition. Must include original velvet box,
inserts, and authenticity card. Must include original invoice. Must be reported within 7 days, ideally with
unboxing video/photos.
Not eligible for return — Worn or used pieces. Tampered, altered, polished, or repaired hallmark/HUID.
Custom or made-to-order pieces. Change of mind after use. Stones loosened due to use (not
manufacturing defect). Requests made after 7 days.
Refund timeline — 5–7 business days after the returned item is received and verified, refunded to original
payment method. Additional 3–5 business days for bank/card processing.
COD refunds — Issued via bank transfer or UPI; customer provides bank/UPI details upon return
approval.
Return shipping cost — Borne by Dhaam Shringar only if the return is due to company error
(damaged/defective/wrong item). Borne by customer for all other approved return reasons.
Exchanges — Like-for-like replacement or store credit offered as an alternative to refund, once return is
verified.
Cancellations — Free cancellation any time before dispatch. No cancellation after dispatch; return policy
applies once delivered.
Contact for returns — WhatsApp [number], response within 24 hours.
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Technical requirements for the developer:
• Build the 7-day return eligibility window as a calculated field if using a returns management app
(e.g. Shopify's native Return Management, Loop Returns, or AfterShip Returns) — auto-disable return
requests after Day 7 from the fulfilment/delivery date
• If using Shopify's native Returns feature: configure return rules under Settings → Returns and
exclude "Final Sale" or "Custom Order" tagged products from the return flow entirely
• Add a product tag or metafield (e.g. custom_order: true) for made-to-order/custom-size pieces so
they are automatically excluded from self-serve returns
• Refund processing should default to original payment method via Razorpay's refund API — confirm
Razorpay refund webhook is connected to update order status automatically
• For COD orders, build a manual refund workflow since Razorpay cannot auto-refund a COD payment
— flag these for manual bank transfer/UPI processing
• Add the policy link to: footer menu, checkout footer (automatic via Settings → Legal), FAQ page, and
the order confirmation email template (via Shopify notification settings)
• Display a short eligibility reminder on the product page template, ideally pulled from a metafield so
it can vary for custom/final-sale items