Shipping policy

Order Processing Time — Orders placed before 2 PM on working days are dispatched within 2–3
business days. Orders placed after 2 PM or on Sundays/festival days begin processing the next working
day. During Janmashtami, Radha Ashtami, and Kartik month, processing may extend to 3–5 business
days, communicated via an announcement banner.
Delivery Timelines — Vrindavan/Mathura/Braj region: 1–2 business days. Rest of UP, Delhi NCR: 2–4
business days. Rest of India: 4–7 business days. International: 10–18 business days subject to customs.
Shipping Charges — Free shipping on domestic orders above ₹2,500. Flat ₹99 fee below this threshold.
International shipping calculated at checkout based on destination and weight.
Packaging — Outer shipping box is plain and unbranded for security; the branded box experience is
inside.
Tracking — Tracking number sent via WhatsApp and email immediately on dispatch.
Cash on Delivery — Available for select pin codes, orders under ₹15,000 only, ₹49 COD handling fee.
Orders above ₹15,000 are prepaid only.
Customs and Duties — Any import duties or taxes on international orders are the customer's
responsibility, not included in checkout price.
Damaged/Incorrect Orders — Customer contacts WhatsApp within 48 hours with photos/unboxing video;
replacement or full refund issued after verification.
Delayed/Lost Orders — Tracked with courier partner; replacement or full refund offered if confirmed lost.
Support Contact — WhatsApp [ ] and email…………………….., response within 24 hours.
Technical requirements for the developer:
• Build the COD logic into Shopify checkout: COD payment option should only display for orders under
₹15,000 AND only for eligible pin codes (maintain a pin code allowlist or use a COD-restriction app)
• Add a ₹49 COD handling fee as an automatic checkout surcharge when COD is selected
• Set free shipping rate at ₹2,500 threshold and flat ₹99 rate below it, in Shopify Settings → Shipping
and Delivery → Shipping Rates
• Display the processing time and delivery estimate as a small text block under the Add to Cart button
on product pages (commonly done via a metafield or theme section block)
• Connect a shipping/tracking app (e.g., Shiprocket, Pickrr, or similar India-focused courier
aggregator) to auto-generate tracking links and trigger WhatsApp/email notifications on dispatch
• Ensure the Shipping Policy page is linked from: footer menu, checkout footer (automatic via
Settings → Legal), and FAQ page